We received feedback today regarding our Support Team:
You’ve heard it before … but SureSupport is amazing. I had some clients who so desperately wanted to use GreenGeeks or SiteGround. What a waste of time. I wasted so many hours with GreenGeeks on the question of “is port 465 blocked?” and the answers were “no no, we don’t block any ports” only to finally discover that the port wasn’t blocked, it was “disabled”!
Looking at my recent queue of 10 support requests the average response time is less than 2 minutes, the modal time is less than a minute and the max is 10 minutes.
I always thank them and tell them they’re the best – they have yet to reply “We know : ) “.
Try it yourself and see the difference. 🙂