Skip to main content

Privacy Policy

Privacy Policy

Effective date: April 3, 2024

Civihosting Respects The Right To Privacy Of Customers, Visitors Of This Site, And Visitors Of Sites Within Civihosting’s Network. Following Legislation In Regards To Privacy, Including Us Privacy Laws And The Gdpr, Civihosting Is Committed To Protecting Personal Data. This Privacy Policy Explains How Personal Information Is Processed And Used. Your Personal Information Will Only Be Used In Ways Described In This Privacy Policy.

Privacy information

Every computer connected to the Internet is assigned a set of numbers that serve as that computer’s IP (Internet Protocol) address. When a visitor requests a page from any website within the Network, our web servers automatically recognize that visitor’s IP address. We use the IP logs to examine our traffic in aggregate, but do not collect and evaluate this information for individuals. Our web servers do not record e-mail addresses of visitors.

What are cookies?

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may send session ID cookies as well as persistent cookies. Session ID cookies terminate and are erased once you close your browser or log out, while persistent cookies are stored on your hard drive for longer periods. Cookies cannot damage your system. You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other websites may be diminished, and some features may not work as intended.

What other information do you request?

The personal information that we request and collect through online forms for ordering services and products include the following:

  • Your name
  • Your e-mail address
  • Postal address
  • Phone and fax numbers
  • Domain name

This type of information allows us to process and fulfill your order and to notify you of your order status. This information may also be used by us to notify you about renewal, service maintenance, or upgrades, but will not be shared or sold to third parties for any purpose. We maintain a strict privacy policy which means that we do not sell, rent, or otherwise give your e-mail address to third parties. does not request or collect credit card information. We use third-party billing agents to process payments made for services or products offered by us. will always make an effort to include a link to this Privacy Policy on every page that includes a web form for collecting personal information from you.

Domain name registration and WHOIS

The Internet Corporation for Assigned Names and Numbers ("ICANN") requires collecting the following personal information during the domain name registration process:

  • Your full name
  • Mailing address
  • Phone and fax number
  • E-mail address

ICANN then requires all registrars to make the above-mentioned information, as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, available to the public via an interactive web page and a "port 43" WHOIS service. This information can be referred to as your "WHOIS Information". Please note we may not be able to control how members of the public may use the WHOIS Information.

Will you disclose the information you collect to third parties?

CiviHosting will disclose personal information only when required by law or in the good-faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with a legal process served on CiviHosting's site.
  • Protect and defend the rights or property of our site, or its visitors.
  • Identify persons who may be violating the law, the legal notice, or the rights of third parties.
  • Cooperate with the investigations of purported unlawful activities.

CiviHosting will never use your name, account data, your trademark, or any data related to the hosting account, to advertise our own hosting services in any way. An exception to this could be cases in which we receive your explicit consent on this. Except in the cases listed above, CiviHosting will not provide to third parties information whether a certain party is our customer or not. Please have in mind that information about the hosting service of a site could be obtained from other sources, such as the site IP address and its owner/maintainer.

What else should I know about my privacy when online?

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online.

Data Processing Statement

  • GDPR - General Data Protection Regulation of EU 2016/679 of the European Parliament
  • Data Controller - an entity which determines the purposes and means of the processing of customer data. Full definition of Data Controller is determined by the GDPR.
  • Data Processor - an entity which processes personal data on behalf of the controller. Full definition of Data Controller is determined by the GDPR.
  • Personal Data - defined in the GDPR, any data that can be used to determine a physical person or a company.

The Provider, as an owner/maintainer of the infrastructure used for the provision of services to the Customer, has access to any data that the Customer stores on the Provider infrastructure. As such, the Provider acts as a Data Processor for this data. The Provider cannot and will not act as a Data Controller of any data that the Customer stores on the infrastructure of the Provider.

With this Data Processing Statement, the Provider confirms the following:

1. Any Personal Data for which the Provider acts as a Data Processor will not be used by the Provider for any other means than for the provisioning of the ordered and paid services by the Customer. This includes any technical assistance needed for the provision of services. The Provider will never disclose any of this Personal Data to third parties, unless this is required by law.

2. The Provider has taken the needed measures to ensure the security of the server and network infrastructure. This includes the physical security at the locations where the infrastructure is located, as well as the software and network security of the devices used in the infrastructure. Information about specific security measures can be found on the Provider web page and/or related documents.

3. The Provider maintains active monitoring of their servers and network. Any possible breaches that could involve leakage of Personal Data to third parties will be immediately reported to the Customer, via the contact details provided by the Customer for the provision of the ordered services.

NOTE: The website of the Customer, as well as related software maintained by the Customer, is not considered a part of the Provider infrastructure.

4. The Provider maintains monitoring on the site of any Customer. Any possible breaches spotted by this monitoring will be reported to the Customer, to the best of the Provider's abilities.

5. All personnel of the Provider that has access to Personal Data has been properly trained and instructed on the manner it should work with it.

6. To ensure the security of their own infrastructure and network, and to be able to investigate malicious activity, the Provider records the following data of all Site Visitors: IP address, User Agent. The Provider also records the time of visit and the resources accessed. The Provider will not request a consent regarding the above Personal Data of Site Visitors. The above Personal Data will be stored for two years after its creation, and will not be used for any other purpose than for an investigation of possible malicious/fraudulent activities.

7. Except for the data listed in point 6, the Customer can manage/delete at their own discretion any other Personal Data they store on the infrastructure of the Provider.

8. To comply with the GDPR, the Customer, as a Data Controller of Personal Data of Site Visitors, must establish their own rules and practices regarding data processing.