We offer two types of accounts, VPS and Shared. For information about VPS, see our Extreme Account page. For Shared Hosting, we have two sizes of accounts. Both are on the same servers and provide the exact same service and support. Details regarding both are below.
We guarantee response to trouble tickets and support questions within one hour, 24 hours a day, all year round. Typical response time is actually under 5 minutes.
We perform a full backup of all files and databases every day, and we store them for one week on a physically separate server. There are thus always 7 complete backup copies of every site. You can also make a "Personal Backup" of files/databases/emails whenever you want which you can download or restore later.
Our servers run a custom built control panel with a File Manager, MySQL Database Manager, phpMyAdmin, cron Manager, DNS Manager, and more. You thus have full access to your files and database(s) and you can upload whatever modules or themes you want.
We can register domain names for $10 a year with a hosting account purchase and $15 a year for names purchased separately.
All accounts come with unlimited email accounts and with POP3 and IMAP access, plus a web email client. Sites can also use a Google App for email and we can assist with the server settings for that.
We can install an SSL certificate (a security certificate) for you and there is a $30 annual fee for the required dedicated IP address. We can also provide a certificate for an additional $50 annual fee. Contact us for more details.
We can host your account on an ssh-enabled server upon request, and then provide you with an ssh login. We have drush pre-installed on such servers.
Our servers run Linux (a customized version of Debian). We support PHP, MySQL, Perl, Python and Ruby (on Rails), and we provide a simple to use, custom control panel.
All accounts support one website and one website only. Multiple domain names can be added, but they are “parked domains” not “add-on domains” which means that they all resolve to the same document root, i.e. the same website. Our accounts do support subdomains and those would each be a unique site with a unique webroot.
Using Drupal's multisite capabilities, one can create unique websites for different domain names using this system, but this is a special feature of Drupal.
If you have any questions whatsoever, just ask!